Curriculum vitae of Candidate f0188

First Name    Rob

Residence     Amstelveen, The Netherlands

Year of Birth  1969

 

 

Education

 

Executive MBA                                                    IBO Slot Zeist, successfully completed all exams 2004

CCM (Certified Credit Manager)                            (diploma 1998, cum laude)

HEAO                                                                  (1988-1990)

Atheneum B                                                         (diploma 1988)

 

 

Profile                                                

 

Personality:                                                          Affinity and specific experience with:

- Builder                                                               - Change Management

- Driven and result oriented                                   - Formulating and implementing process enhancements

- Strong analytical skills / Conceptual                    - Formulating and implementing reorganisation plans

- Long term solutions                                            - ERP implementations

- Pragmatic and decisive                                      - Integral credit management

- Humour

 

 

Work experience / Engagements

 

06/2007 -  09/2008 Manager Service Delivery/ Manager Billing a.i., Oxxio Nederland BV

 

In this role I was primarily responsible for the complete invoicing to all of Oxxio’s 800.000 electric and gas customers both for monthly direct debit advances as for yearly invoices. The Billing department I managed consisted of 14 persons.

 

Results: Set up of a professional Billing department, reducing invoicing backlog considerably, improving Energy Chamber (DTE) scores to the desired level.

 

 

09/2006 – 05/2007 Senior Projectmanager and Product Development, Bluem BV

 

I this role I was responsible for product development and execution of projects for Bluem products. Bluem is an innovative company specializing in digital documents from “Digitale Nota” (Rabobank Notabox), to biller direct implementations and e-mail marketing.

 

Engagements: Rabobank (connection to Rabobank Notabox), ABN AMRO (connection to Digital Invoice).

 

 

01/2006 - 08/2006 Senior Business Consultant, Atos Consulting NV (unit World Class Finance)

 

In this role I was responsible for assignments regarding optimizing processes within the finance function. My main focus areas were Order to Cash, Credit Management and Purchase to Pay (P2P). I advised clients regarding enhancement or redesign of these processes in order to make them more efficient and effective. Our clients belong to the Top 100 of Dutch Industry companies. Furthermore I participated in some projects in an interim manager capacity. 

 

Engagements: Orange (optimizing P2P), KPN (Sox implementation), ABN AMRO (Manager/Senior Due Diligence Officer for “Know your Customer”).

 

 

12/2002 – 06/2005 Head Operations Advertising, PCM Dagbladen BV (de Volkskrant, Trouw en NRC)

 

In this role I was responsible for and gave direction to the 6 operational advertising departments of the “Commercieel Bedrijf” of PCM. The “Commercieel Bedrijf” is a division of PCM Newspapers were all commercial activities (Shared Service Center) for the different newspaper titles are combined. Member of MT of the “Commercieel Bedrijf”.

 

Tasks and Responsibilities:

·         Directly manage the 6 managers within Operations, indirect > 100 employees

·         Translate marketing plans of the different publishers into new products or organizational modifications within Operations and collaborating departments

·         Promoter and responsible for ERP implementation “Agora” within Operations

·         Actively stimulate cooperation between different departments, both within Operations and other departments (Sales, Marketing, Editors, Printing Plant, etc.)

·         Encourage and emphasize commercial attitude within Operations

·         Devise process enhancements together with my managers and implement these within Operations

·         Describe and implement major organizational changes, resulting from above.

·         Introducing competence management within Operations

·         Budget responsible for the departments mentioned below

 

Operations consist of 6 departments:

·         Administration consisting of: Credit Management, Advertising Contracts and Billing (complete sub administration)

·         2 inbound call centres for receiving orders for advertisements

·         2 production departments for the layout of newspaper ad pages and advertisements

·         Pre-press department for the receipt of digital material and preparing ad pages ready for printing at the printing plant

 

 

09/1999 – 12/2002 Independent Interim Manager / Consultant mainly Credit Management & Billing at several companies:

 

• PCM Landelijke Dagbladen BV
• Geové RZG verzekeringen (Health insurer)
• ATH Techniek BV (Electro and installation technology)
• Salty Dog CV (Apparel design and wholesale)
• Primeline Services BV (Consumer credit, credit card)

 

Responsibilities and results:

• Managing department(s) up to 30 persons
• Responsible for outstanding balances up to 25 million euro (turnover 275 million)
• Formulate and implement reorganization plans
• Instil attitude change within departments and outside
• Reduce aging (> 120 days) in debtor ledger (from 2,5 million euro till 0) without substantial write offs
• Identify bottlenecks in processes and solve them structurally (combining departments, changing work flows)
• Move department(s) from one location to another (centralising activities)
• Formulate credit policy and actively stimulate awareness within the rest of the organisation(s)
• Audit and advise on quality and effectiveness of the collection process
• Formulate AO procedures and processes
• Selection credit management software

 

05/1994 – 09/1999 Manager Customer Services, Salty Dog CV (Design and Wholesale of Apparel, export within Europe, brands: Salty Dog, Barbara Farber and Pointer), till 1997 in the position of Credit Manager.

 

Member Management Team. Overall management of 18 employees in the areas: Credit Management, Customer Service, Inside Sales, Logistics and invoicing, Warehouse.

 

60% of the turnover was exported, mostly within the EU.

 

       Results:

·         Shorten deliveries from 7 to 3 days

·         Decrease process of return shipments and administrative completion from 7 to 2 weeks

·         Integration of acquired activities from Harvest International BV

·         Implementation of ERP system (Navision)

·         DSO of 40 days (vs. industry benchmark of 60 days)

 

 

11/1991 – 04/1994 Assistant Account Manager & Credit Controller on their International Department, NMB-Heller NV (Factoring), now ING Commercial Finance 1991 – 1994      

 

Together with a colleague I set up an international department within NMB-Heller. The focus for the international department were clients with substantial (>50%) export.  In this job I handled the foreign debtors of these clients.

 

Tasks and responsibilities:

·         Provide loans to our clients on the basis of their receivables

·         Collect the receivables with the foreign debtors

 

Special project:

Survey the effectiveness of the collection process of the German office (Neuss), propose solutions and implement them.

 

 

Courses:

 

SAP BW                                              How to use SAP BW for information needs

Advise & Change management             Advisory Skills and Change Management

Prince2 for ICT projects                        Internal PCM course 2002

Business Administration                       Various modules with Open University, diploma’s 1995

Business Financing                              NIBE, diploma 1992

Foreign Trade                                       NIBE, diploma 1993

Excel & Access                                    Certificates, several

 

 

Universal knowledge and abilities:

 

Languages:                                          Dutch, English, German and Italian

Software:                                             Navision, FIS2000, Atex, MS-Office, Visio

 

 

Various:

 

Award                                                  Credit Management Award 1998